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She had to first verify the order number, name and email (again) in order to help. Whew!įifteen or so minutes later a supervisor called me. The customer service person also said she would send me email regarding the photos she needed, of the mattress and the mattress tags along with measurements. Finally she said she would request a supervisor and one would call me. I asked several times it was obvious she was reading from a script. I asked for a supervisor and they said supervisor will say what she is saying. Not happy with their response lots of questions, needing photos, have to submit and they will get back to me. I have been informed by BBB that many companies ask their employees to leave positive reviews online as a "job security."Ĭalled customer service for replacement. Now, I finally know they want to get their trash back since I disputed the charge.
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I called my credit card company and disputed the charge. Why am I getting run around when you can simply issue a tag and drop it off by UPS. I got a new email that I need to take new photos of the bottom, top, sides, tags, ETC? I lost it!! I replied that I just don't want this mattress which cost me almost $1400.00 which is not even worth anything. Keep in mind, the mattress is not even 5 days old, and I am getting run around. I took some pictures and sent them to the warranty dept. The representative asked me to put some heavy object on the mattress and take some pictures? I replied that I just want to return this trash and they replied that this is how they operate. I called the customer lack of service and the nightmare started. I gave it another try the following night I almost fell off of the bed due to poor quality. Mattress sunk on one side, then in the middle.
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The first night I slept on it was the worse night. Came across Nectar with somewhat high rating and fell for those phony reviews and purchased one. ORIGINAL REVIEW: Went online few weeks ago in search of a mattress for our new bed. But some users mention experiences of sleeping hot, so it isn’t perfect.